We're Local. We care.
We want to help build a strong local business community.
A local printer's rebellion against low expectations for customer service.
Have you noticed that customer service isn't what it used to be?
Are you tired of customer service being available only through an 800 number, and then handled by someone who can hardly speak English?
Have you ever visited an out-of-town chain store at the mall and felt like--when you finally found a clerk to help you--they were disinterested and acted like you were interrupting them?
Well, have we got good news for you!
You don't have to use an 800 number to call us because we're a locally owned business. We'd be happy to accept your credit card for payment, and your transactions here are 100% secure. Oh, and by the way, you're not an interruption of our work; you're the purpose of our work.
In fact, we love it when you call us or stop in to visit. Every single customer is important to us. Here, you're not a number. You're a real person with a name. We are truly grateful when you give us the chance to be a business partner and your printer. We want you to know that it's totally okay to have high expectations for customer service when you work with our printing firm.
Keep your eyes out for some of Dick Olenych's customer service articles and books. We're experts at customer service here.
So please... go ahead and call us.
Somebody nice will always answer.